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 The Greystone Group would like to let you know that we have been truly impressed with your level of service to help us collect our delinquent residents. The monthly reports that are generated and emailed each month to our Regional Managers have helped to completely organize our collections. The ease of placing accounts using your postage paid envelopes has really helped our managers with their collection placements. I am very impressed with the reporting your organization emails myself and our supervisors, so we can keep track of which properties are staying on top of reporting current collections and track your success rates. These reports are also beneficial reporting to our clients as well. ProCollect’s collections have far exceeded our previous agencies. The income collected has continually increased every year since we’ve used your services. I am thankful we decided to choose ProCollect company-wide and would recommend your services to anyone looking for a positive collection agency experience. Diane Gilbert-Guthrie, CPM
Senior Vice President
The Greystone Group
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Placing AccountsFor the benefit of our clients, we employ a variety of solutions for placing accounts with our company. Our flexibility ranges from the format the accounts are placed, to the method of delivery the accounts are transferred. Digital SubmittalAs a result of our onsite IT Department, we are able to accept a variety of formats for upload into our system. Some of the following include: ASCII (Flat Text File), CSV (Commas Separated Values) File, Excel, Access, FoxPro (DBF), and DB. Mail SubmittalWe provide postage-paid / pre-addressed at your request. Place the accounts and information requested in one of our envelopes and mail. Please DO NOT mail one resident in one envelope, unless that is all the collections you have for the month. Our envelopes are designed to hold a many accounts. Network Fax ServerIf you prefer to fax your accounts, you can do so with our multi-line network fax server. Fax your accounts to: 888.897.3012. Email SubmittalAccounts can be sent via email by sending them to submit@procollect.com. Again please include all pertinent information. As you know, the more expeditious a collection agency receives its information, the higher their returns. Using one of our placement programs is just one more way of giving our clients better customer service and results. |
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